Welcome to Armour Companies
The following terminology applies to the below Terms and Conditions, Privacy Statement, Disclaimer Notice, and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s Terms and Conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to the Armour Companies, LLC, a Florida limited liability company. “Party”, “Parties”, or “Us”, refers to both you and the Company, or either of us, jointly and severally. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore deemed as referring to same.
Terms & Conditions
Due to the dynamic nature of the market and our services, prices are subject to change without prior notice. During times of extreme aluminum and or lumber volatility all prices and availability are subject to change without notice. Armour Companies, LLC reserves the right to invoke force majeure. In the event of discrepancies between the posted price versus then-current price, we will inform you prior to processing the charges. Product availability and specifications are subject to change without prior notice. Any errors of a typographical or photographic nature, or errors as to product specifications, pricing, or offers are subject to change or correction and we further reserve the right to refuse or cancel any order due to such error. We strive to provide accurate pricing but, despite our best efforts, pricing errors may occur. If a price correction is in your favor, e.g., a lower price, we will charge you for the lower amount, process your order, and ship you the item. If a price correction is not in your favor, e.g., a higher price, we will cancel your order and notify you of the price error and provide you with the option to reorder the product at the correct price. Product prices DO NOT INCLUDE applicable shipping costs including any additional delivery charges or special crating requirements for export shipment. Additionally, product prices DO NOT INCLUDE applicable federal, state, and local taxes. You are responsible for all shipping costs, taxes, and charges of a similar nature. If you believe that you are exempt from taxation, you must contact us at 386-740-7459 for specific tax-exempt information.
All orders for standard sized items are processed upon receipt of funds and shipped by common freight carriers, i.e., semi-truck. We make no guarantee of expressed or implied delivery time. Terms of Sale are FOB Origin; shipping and handling charges will be prepaid and added to the invoice. You may request a change a shipment address after placement of an order, however, a fee of up to $175.00 will be assessed in addition to any additional freight charges that may be accessed by the common carrier. If delivery of a shipment is refused, you will be responsible for payment of all applicable storage, freight charges, return shipment, or residential delivery costs.
Residential Delivery – We pay for basic residential delivery service. If your delivery location is outside of “standard” delivery conditions such as rural, mountainous, or dirt road conditions, please be advised that residential deliveries are left to the driver’s discretion. You are encouraged to discuss your delivery location specifics with our staff PRIOR to submission of an order. If you forget, you may also contact the freight carrier when the tracking information is supplied to you after your shipment has left Orlando, Florida. The freight carrier will arrange a date and time window for the delivery before bringing merchandise to your residence. If the freight carrier attempts to reach you by phone and leaves a message, it is your obligation to promptly return their call and reasonably cooperate with respect to the coordination of delivery.
Additional Charges – If the freight carrier, in their sole and exclusive discretion, determines that your delivery location is not accessible by conventional freight truck, you will be responsible for any additional charges required to complete delivery to your desired location. The following are additional services typically offered by freight carriers that may be available to you at your sole cost and expense: (i) Unloading, (ii) Holiday Delivery, (iii) Lift Gate Service, (iv) Weekend Delivery, (v) Inside Delivery, and (vi) Redelivery.
Risk of loss and title of the item shipped to you transfers to you upon acceptance from the carrier. We are not responsible for loss or damage that occurs during transit. You are solely responsible to examine contents of all packages when received. In the rare situation that you experience damage as a direct result of the shipping process, YOU ARE REQUIRED TO NOTATE SUCH DAMAGE ON YOUR DELIVERY PAPERWORK BEFORE THE DRIVER LEAVES YOUR PREMISES. ALERT! – ANY LOSS OR DAMAGE NOT NOTED ON THE DELIVERY RECEIPT AT TIME OF DELIVERY BEFORE THE DRIVER LEAVES THE DELIVERY ADDRESS WILL RESULT IN A TOTAL LOSS. YOU ONLY HAVE FIFTEEN (15) DAYS FOLLOWING RECEIPT IN ORDER TO MAKE A CLAIM WITH THE CARRIER. It is your responsibility to contact the carrier directly and request to complete a Claim Form. We will assist you with completion and submission of the Claim Form but it is entirely your responsibility. You must provide specific information including but not limited to the number/identity of items lost or damaged and providing photographs of the damage is encouraged. Specific damage, loss, or quantities of items lost or damaged, not noted, may result in a partial or total loss of replacement goods or claim. Even when no damage is suspected, it is highly recommended that you fully open the packaging within twenty-four (24) hours after receipt in order to conduct a thorough inspection of the contents. All original shipping materials, crates, cartons, and containers must be saved for inspection by a representative of the carrier. You are responsible for handling the return of the item.
We will provide you with tracking information for your shipment by text, email or fax within twenty-four (24) hours after your shipment leaves our manufacturing warehouse.
We reserve the right to change our terms of payment at any time within our sole and exclusive discretion. Payment is only accepted in United States currency and must be received by the Company prior to our acceptance of any order you may place with us. We accept: VISA, MC, wire transfer, cash, or check. Credit card charges will appear on your statement as: Armour Companies, LLC. All payments in any form must be received and fully processed prior to shipment. For alternative payment methods (like wires or Zelle), please call us at 386-740-7459.
Invoices are due and payable within the time period noted thereon, calculated from the date set forth thereon, and pursuant to all terms and conditions set forth herein which you acknowledge by your signature and confirmation prior to completing your online order using our website. We may invoice parts of an order separately and will advise you in advance if that is necessary.
CANCELLATIONS ARE NOT PERMITTED. Once you have placed an order with us whether by phone, fax, mail or through our website, the order cannot be cancelled. We apologize for any inconvenience this may cause. If the manufacturing of your ordered product has not begun, it may be possible to reallocate the purchase price to a future order but this accommodation is not guaranteed and you must call us at 386-740-7459 to discuss if this accommodation is available for your specific situation.
We are not responsible for returns or issuing credit on items if you order the wrong product through our website. We do our best to provide complete, accurate descriptions about all items that we sell on our website and communications. To ensure that you are ordering the correct item, you are highly encouraged to contact our customer service department during normal business hours at 386-740-7459 BEFORE placing your order to insure the product will fit your opening/s. Since product specifications change often, any uncertainties should be addressed before a purchase is made. Please be advised that actual colors can vary from printed catalogs or website pictures. Product hardware, spacing of bars, or minor design changes can be made at the sole discretion of the Company without written notice or explanation and such shall not be the basis for a return.
Custom products, custom-size products, or products that have been installed, used, unwrapped or abused MAY NOT BE RETURNED AT ANY TIME OR UNDER ANY CIRCUMSTANCE.
If the foregoing is not applicable to your item AND no more than fourteen (14) days has elapsed since you received your order, a return for Company credit may be available if this return policy is strictly followed: If you are within the fourteen (14) day return time period and seek to initiate a return, you must contact the Company at 386-740-7459 in order to obtain a Return Merchandise Authorization Number (RMA). When returning items to the Company, you are required to pack the items in their original packaging including any accessories that were included with your order. The outer packaging and return paperwork MUST contain your RMA number and any failure to include your RMA number may cause the return to be refused. Any return that is processed will be subject to a restocking fee equivalent to twenty-five percent (25%) of the total product cost. In addition to the restocking fee, you will be responsible for all shipping freight costs or damages occurred in transportation back to the Company. Items returned must be shipped prepaid; collect shipments will be refused. The Company is not in any way, or for any reason, responsible for any portion of the shipping freight charges applicable to your order or order return. Any products returned that are deemed by the Company, in its sole and exclusive discretion, to be unsellable will not result in credit and may cause you to be charged additional fees.
We will not knowingly permit unrelated external sources or organizations to link to our website. Such sources or organizations may include, but are not limited to, governmental agencies, search engines, news organizations, commonly known consumer and/or business information, and online directory distributors. In the event that a link is nonetheless established to our website and we are aware of such link and permit it to permit its existence on the website then we have determined, in our sole and exclusive discretion, that the link is, among other factors, (a) not in any way misleading, (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services, (c) fits within the context of the linking party’s site, (d) the link would not reflect unfavorably on us or our accredited businesses, and (e) the benefit to us from the visibility associated with the hyperlink outweighs the potential detriment to us. Without prior approval and express written permission, you may not create frames around our website pages or use other techniques that alter in any way the visual presentation or appearance of our website. If we determine that you have established a link on our website, we may request that you remove such link and you agree to immediately remove such link upon request.
Reservation of Rights
Disclaimer of Warranties and Limitations on Liability