Delivery
All orders for standard sized items are processed upon receipt of funds and shipped via motor freight to the business or residential address provided at time of ordering. The shipping and handling cost is based on the total weight of the order less our company freight discount plus the wrapping of all merchandise ordered.
Change Address
A Delivery Instruction Sheet may be requested to change the shipping address while order is being processed. A reconsignment fee up to $150 will be assessed for shipment address changes after shipment has left Armour’s facility, plus any additional freight charges accessed by carrier.
Residential Delivery
Armour Companies pays for basic residential service. If you live down a rural, mountainous, or dirt road, residential deliveries will be left to the driver’s discretion. Please discuss delivery arrangements with a sales person before ordering online. If you forget, you may also contact the freight carrier when the tracking information is supplied to you after your shipment has left Orlando, Florida. The delivering carrier will contact residences 24 hours before delivery.
Tracking
Armour will email or fax the tracking number of your shipment, freight company name and phone number the business day after your shipment leaves our Orlando, Florida terminal.
Additional Charges
If the residence is not accessible by conventional freight company truck, customer assumes responsibility for any additional charges required for delivery. The following are services offered for additional fees, not paid by Armour Companies:
Unloading
- Holiday Delivery
- Lift Gate Service
- Weekend Delivery
- Inside Delivery
- Redelivery
Damage or Loss
If items are lost or damaged during shipment:
-
- note specifically the damage or loss
- note number of pieces damaged or lost
- make notes on delivery receipt BEFORE THE DRIVER LEAVES YOUR PREMISES!!
- Call Armour Companies and we will assist you in filing your claim.
Specific damage, loss, or quantities of items lost or damaged, not noted, may result in a partial or total loss of replacement goods or claim. Upon receiving items it is the customer’s responsibility to note the exact number of pieces damaged or lost and file a claim within 15 business days to protect claim status.
ALERT! – ANY LOSS OR DAMAGE NOT NOTED ON THE DELIVERY RECEIPT, AT TIME OF DELIVERY AND BEFORE THE DRIVER LEAVES YOUR PREMISES WILL RESULT IN A TOTAL LOSS.
Items must be authorized for return by an Armour Companies Representative and assigned a return authorization number.
Returned products must be shipped in an approved container or banded on the product’s original pallet. Freight is to be prepaid by the customer for return deliveries.